SQUADORAРусскийRefund policy
Edition 2026-11-02
Payment and access issues, cancellation requests and refunds.
1. Reasons to contact us
Contact us for payment without access, duplicate payment, an invalid key, substantially unavailable paid features or a request to cancel. We check the payment, order performance and requested remedy.
A confirmed duplicate payment is refunded. Undelivered or defective access is handled with statutory remedies such as delivery, correction, a price reduction or cancellation and refund where applicable.
2. Amount and grounds
The actual price paid and order circumstances determine the amount under mandatory law. Any expense deduction requires a legal basis, a connection to that order and evidence.
Activation, partial use or an EA action does not automatically defeat every claim. No game result is promised, but paid-product obligations remain. Any voluntary refund beyond mandatory rights is agreed separately.
3. Request
Write to support@squadora.net or Telegram with available order or payment ID, date, amount, order email and the request. Missing a particular document does not itself prevent consideration. Do not send full card details, CVC, EA passwords or login codes.
We review the information and communicate the decision and necessary steps. Statutory deadlines applicable to the grounds of the claim remain binding; requesting necessary clarification does not waive them.
4. Payment and access
Refunds use the payment organization’s available procedure, preferably to the original payment method. Bank processing also affects when funds appear. Ask support for status.
The refunded access right ends to the extent refunded. Other paid periods must not be removed without grounds. Contacting support does not waive a payment dispute or judicial remedy.